Terms and Conditions

1. Location

Washello operates inside the North and South Circular.

Washello mobile car cleaners are spread across London and reach you in minutes whether at work or home.

We can take bookings in South London inside the A202 and North London inside the A406. Let us know by email if you are outside this zone and we can try to accommodate you.

Please check your car’s location before ordering. If a vehicle is not parked inside this area we may cancel the booking.

2. Neglected Vehicles

To keep our prices as low as possible, we do not carry heavy-duty cleaning machinery. If your vehicle has been standing for a while, has accumulated vast amounts of mud, or the interior is in bad shape, we may have to cancel the order.

A few simple rules:

  • We cannot clean up heavy amounts of dog hair
  • We cannot clean up heavy mud, dog vomit, or faecal matter
  • We cannot clean large amounts of mould
  • We cannot hoover up sand

3. Parking Location

Please ensure your vehicle is not parked on a busy road — it can be dangerous for our staff to clean a vehicle surrounded by congested or fast-moving traffic. We may have to ask you to move the vehicle.

4. Types of Vehicle

We wash any vehicle providing it is under the height of 6ft, as we do not currently have the means of reaching the roof of taller vehicles.

We are unable to valet vehicles properly exceeding the height limit of 6ft. Please ensure your vehicle is below the height of 6ft and disable the alarm if sensitive.

5. Canvas Hoods

We can clean smaller canvas and vinyl hoods, but since we are an eco-friendly company, larger fabric hoods can cause problems — for example we do not do sizes similar to Jeep hoods, but small convertibles we can.

Other Information

Book online for card payments, or by phone if you prefer cash payment.

You do not need to be at your car if you pay online — we can find your vehicle and clean it without the car being unlocked. If you have a sensitive alarm we recommend disabling it, and we will let you know as soon as the wash is completed (for exterior washes only).

Money Back Guarantee

If you are not completely satisfied with our cleaning, we will send a rider and re-clean it for free, guaranteed. If you are still not happy, we can provide a refund.

Insurance

Every Washello rider is covered by our £50,000 per incident insurance coverage.

Products

For our exterior clean we use around 16 litres of water and finish off with a spray wax for that added shine.